Privacy policy.

Our Commitment

At Aster and Stone Ltd, we partner with landlords to create thriving co-living homes. We are dedicated to transparency, integrity, and professionalism in all our interactions. This policy explains how we work with our clients and what you can expect from us.

Respecting Your Privacy

Your personal information is safe with us. We never share client details with third parties without your permission, unless required by law. Confidentiality is at the heart of everything we do.

Keeping You Informed

We believe clear communication is key. You will receive regular updates on your properties, tenants, and any developments affecting the services we provide. Our team is always available to answer questions or address concerns.

What You Can Expect

As a client of Aster and Stone Ltd, you can expect:

  • Professional, respectful, and responsive service.

  • Transparent updates on your property performance and management activities.

  • Access to your personal data and records at any time.

Working Together

To ensure smooth collaboration, we ask our clients to:

  • Provide accurate information and notify us of changes affecting your property.

  • Communicate respectfully and promptly with our team.

Payments & Agreements

All payments are to be made according to the terms in your service agreement. Late payments may incur additional charges as outlined in your contract.

Resolving Concerns

If you have any issues or concerns, please reach out to us directly. We will work quickly to resolve matters fairly and transparently, keeping your interests in mind.

Updates to This Policy

We may update this policy from time to time to reflect new practices or legal requirements. Clients will be informed promptly of any significant changes.

Our Promise

At Aster and Stone Ltd, we value your trust and are committed to delivering a reliable, professional, and human-focused service. For questions about this policy or your rights as a client, please contact us at hello@asterandstone.com or call 020 3051 3089.

This policy is effective as of 20/05/2025.